Let’s get you playing
A helping hand at the front desk. Email us with the game name, your device model, iOS or iPadOS version, what you expected and what happened. A screenshot can help; remove private information before sending it. Please keep the app installed if you need help with saved progress.
We cannot see your save remotely. Never send passwords, payment details or your Apple Account sign-in information.
How to play
Choose a guest’s ticket, then use the highlighted station to complete its next step. A busy station can keep working while you help someone else. Return when it is ready for pickup. Open Pause → Training Tips to review the controls.
Saved progress
Progress is stored on your device. It is not automatically synced between devices. If a save warning appears, keep the app installed, check available storage and contact us before resetting anything. A device backup may contain app data, depending on your settings; recovery is not guaranteed.
Purchases and refunds
How do I restore something I bought?
Use Shop → Restore Purchases, or Settings → Restore Purchases while signed in to the same Apple Account that made the purchase. Connect to the internet and try again if the store is unavailable. Restore brings back eligible purchases, not scores or progress.
Where do I ask for a refund?
For purchases billed by Apple, request a refund at reportaproblem.apple.com. Apple decides eligibility under its policies and applicable consumer rights.
Ads and privacy
What does Remove Ads remove?
Remove Ads removes between-shift ads. Optional rewarded ads remain available if you choose to watch one. Ad availability and rewards depend on the ad service confirming the reward.
How do I change my ad choices?
Open Settings → Privacy Choices when available. Tracking permission is in iOS Settings → Privacy & Security → Tracking. Declining tracking does not stop all information used to deliver and measure ads. Read the privacy policy for details.
A more comfortable game
Open Settings for Reduced Motion, Lite Effects, vibration and separate audio controls. Take breaks whenever you need them.